1. If any product(s) received is damaged or defective, please contact our Customer Service within 7 calendar days from the time you receive the order. You may contact our Customer Service for assistance, Monday to Friday, 9am - 6pm. We will ask you to provide your order number, information and photos of the affected product(s), related shipping and delivery issues and more detailed inquiries. Our Customer Service contact is as stated below:
WhatsApp：https://api.whatsapp.com/send?phone=601136782621
FB Messenger：http://m.me//tporigrainsmy
2. You can arrange a product(s) exchange with our customer service for the following reasons:
a. If the products received are in damaged or defective condition; or
b. If the product is near expiry (less than 2 months to the date) or expired; or
c. If the product received is different from the order.
3. Product(s) to be exchanged shall be returned in the original condition, quantity and packaging in which they were originally delivered to the customer, together with proof of purchase.
4. Product(s) may not accept for any exchanges for the following reasons:
a. Product(s) damage or defect caused by personal factors; or
b. Clearance specials product(s) (Expiry date has been shown on the product page), giveaways item.
5. Once the order has been placed, the order purchased cannot be changed or canceled due to personal factors.
6. Exchanges may not be accepted after 30 calendar days from the time you receive the order.
7. T'pori Grains reserve the right to refuse an exchange if the product(s) being exchanged does not meet our exchange policy guidelines.
* This Exchange Policy applies to orders on the official website, all outlet purchases, other shopping platforms such as Shopee and Lazada, and third-party live streaming sales platforms.
* 30-day exchanges will be start counted when the day of the parcel status of the courier company shows successful delivery.
For more details or inquiries on exchange policy, please contact our Customer Service as stated below:
WhatsApp：+60 11 3678 2621
* T'pori Grains 将保留权利对订单进行修改或取消。
* T'pori Grains reserves the right to amend or cancel the order.
